Stantec Human Resources Service Representative in Waterloo, Ontario

Your Opportunity

Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.

We care about the communities we serve—because they're our communities too. This allows us to assess what's needed and connect our expertise, to appreciate nuances and envision what's never been considered, to bring together diverse perspectives so we can collaborate toward a shared success.

We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.

Stantec trades on the TSX and the NYSE under the symbol STN. Visit us at or find us on social media.

Your Duties

Stantec’s Human Resources Team has an exciting customer service opportunity for an enthusiastic, dedicated administrative professional to join the HR Service Center team as an HR Services Representative. This is an excellent opportunity for a customer oriented, detail driven individual with well-developed interpersonal and communication skills. This is a full-time, permanent position that can be based out of our Ottawa or Waterloo office.

In this role, you will be a key point of contact for basic day-to-day response to client needs, ensuring that HR services are delivered to HR partners and internal clients. This position partners closely with internal HR Partners throughout North America and follows established quality standards and timelines, covering all aspects of the employee life cycle.


  • Answer general and routine inbound calls and electronic requests pertaining to Human Resource programs and procedures as well as other inquiries in more specialized areas, such as benefits, compensation, payroll, talent development, etc.

  • Interpret HR policies, procedures, and guidelines to provide advice and guidance to clients;

  • Operate Contact Center technology/systems effectively and efficiently to document calls and provide services. Provide training and guidance to HR partners and internal clients on use of these tools;

  • Identify and escalate complex inquiries or cases as needed;

  • Prepare and complete time sensitive documents, forms, letters, and paperwork accurately and in a timely manner; routing to appropriate team for processing. Follow up on missing or incomplete information or approvals;

  • Liaise with corporate and regional HR staff, Payroll, Benefits, Compensation, other HR teams to ensure resolution in a timely manner;

  • Ensure legislative and internal compliance is adhered to for all transactions, data integrity, training, Affirmative Action, license renewals, etc.;

  • Conduct client calls and/or coordinate information, forms, surveys, onboarding/exit requirements regarding new hires and voluntary exits;

  • Achieves identified operational metrics in support of the delivery of the Contact Center's services and best practices; and

  • Performs other duties or special projects of a similar nature as assigned.

Your Capabilities and Credentials

  • Post-secondary diploma or certificate in Office Administration, Business Administration or Human Resources;

  • Minimum of 3 years administrative experience in a professional services and computerized environment. Experience supporting an HR team is an asset;

  • Strong customer service, communication (written and verbal), attention to detail and time management skills;

  • Results focused and ability to meet tight concurrent deadlines;

  • Comfortable and enjoys working with a variety of individuals across all levels of the organization in a multi-office/location organization in different time zones;

  • Knowledge of Human Resources related jurisdictional laws, legislation, rules, and regulations for North America;

  • Proven ability to exercise confidentiality, discretion, and sound judgment;

  • Ability to learn and adapt to programs and processes quickly;

  • Proficient with the use of MS office applications;

  • Familiarity with an HRMS (preferably Oracle) and Contact Center technology; and

  • French language is required.

Job ID 34524

# of Openings Remaining 1

Experience (Years) 3

Discipline Human Resources