Stantec Desktop Support Analyst in Seattle, Washington
Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.
We care about the communities we serve—because they're our communities too. This allows us to assess what's needed and connect our expertise, to appreciate nuances and envision what's never been considered, to bring together diverse perspectives so we can collaborate toward a shared success.
We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.
Stantec trades on the TSX and the NYSE under the symbol STN. Visit us at stantec.com or find us on social media.
We have an exciting opportunity for a Desktop Support Analyst in our Seattle, WA office. We are looking for an individual that is motivated, talented, and committed to enhancing individual, team, and company performance.
Your primary responsibility will be Desktop Support. Responsibilities will include:
Configuration/reconfiguration of hardware, including workstations and printers
Analyze and resolve end-user hardware, software and connectivity issues
Create and update accurate and consistent records of all calls
Monitor progress on problem resolution and advise users on status of issue
Supporting Corporate policies procedures and best practices pertinent to Window Servers
Performing system backups/recoveries
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
Your Capabilities and Credentials
Experience with supporting Autodesk and Bentley products is a must.
As the ideal candidate, you are an MCSA/MCSE with two years of experience. College degree preferred.
Have proven competence in a Microsoft Windows environment including Windows server 2012/2016, Windows 7, Windows 10, MS Office Suite, Anti-Virus software.
Your expertise also includes a solid knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
Have proven troubleshooting skills.
Experience in an ITIL and SOX compliant organization a plus.
Excellent customer relationship, communications and interpersonal skills.
Must be able to move, carry and manipulate equipment up to 50 pounds.
Must be able to travel between offices.
Job ID 34041
# of Openings Remaining 1
Experience (Years) 1
Discipline IT Services