Stantec Trainer in Doha, Qatar
The Trainer(s) is responsible for delivering training directly to client staff through C4b in order to support the development in excellence for the clients people. A key objective of the role is the delivery of system training including but not limited to the client source systems of Customer Relationship Management System (CRMS), Enterprise Asset Management System - Maximo (EAMS) Correspondence Tracking System (CTS) and Road Occupancy Permitting system (QPROIII).
The Trainer(s) will provide first class quality training across the Operations & Maintenance Department.
The role will include collating training requirements, design and delivery of tailored training programs, briefing to operational management, providing coaching and measuring the impact of training on the individual. This will be achieved, working in conjunction with the client team. The method by which this will be achieved will reflect the client key values and culture and be heavily focused on ‘people’ and their value in delivering service. The Trainer will be responsible for the delivery of training to staff and shall support team members to interact with customers with a focus on customer centricity.
•Develop and implement induction courses for new staff
•Prepare training user guides for client staff for source systems providing guidance and support
•Facilitates training for customer services employees using effective training methods and techniques. Monitors, evaluates and reports on progress of Trainees to appropriate management
•Identifies gaps in training curriculum, obtains approval for resolution, and takes action to correct
•Set up and maintain training facilities and materials
•Makes recommendations on curriculum and content for training staff
•Prepare, develop and conduct personal one-on-one training and development plans
•Ensure all training content is maintained centrally through SharePoint/Knowledgebase, is accessible to relevant parties, version controlled and modularized and that this is regularly reviewed and updated/communicated as appropriate and relevant
•Train and mentor the client team in the use of relevant systems to carry out their work to agreed standards
•Provide Subject Matter Expertise in relation to the use of source systems Enterprise Asset Management System (EAMS)/ Customer Relationship Management System (CRMS) CTS and QPROIII
•University Degree (preferred)
•Minimum of 5 years’ working experience in a similar position
•Experience of working in a multidisciplinary Organization preferably in the Middle East
•Knowledge and experience of effective training.
•Competent in Customer Relationship Management Systems, Asset Management Systems, Correspondence Tracking Systems and QPRO type systems.
•Strong in use of Microsoft Office Packages and customer services and works and maintenance management technologies.
•Ability to deliver and support change
•Knowledge of Health and Safety, Quality Assurance and Control procedures
•Ability to communicate verbally and in writing in Arabic and English
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