Stantec Desktop Support Analyst in Berkley, Michigan

Your Opportunity

We're active members of the communities we serve. That's why at Stantec, we always design with community in mind .

The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. Our work—engineering, architecture, interior design, landscape architecture, surveying, environmental sciences, project management, and project economics, from initial project concept and planning through design, construction, and commissioning—begins at the intersection of community, creativity, and client relationships. With a long-term commitment to the people and places we serve, Stantec has the unique ability to connect to projects on a personal level and advance the quality of life in communities across the globe. Stantec trades on the TSX and the NYSE under the symbol STN. Visit us at stantec.com or find us on social media.

We have an exciting opportunity for a Desktop Support Analyst in our Berkley, MI office. We are looking for an individual that is motivated, talented, and committed to enhancing individual, team, and company performance.

Your Duties

Your primary responsibility will be Desktop Support. Responsibilities will include:

  • Configuration/reconfiguration of hardware, including workstations and printers

  • Analyze and resolve end-user hardware, software and connectivity issues

  • Create and update accurate and consistent records of all calls

  • Monitor progress on problem resolution and advise users on status of issue

  • Collaborate with experienced support staff throughout the US

  • Opportunity to travel and work with peers on strategic IT initiatives

  • Challenging support environment with a broad spectrum of IT issues requiring creative and innovative problem solving skills

Your Capabilities and Credentials

  • Experience with supporting Autodesk and Bentley products desire.

  • Have proven competence in a Microsoft Windows environment including Windows 7, Windows 10, MS Office Suite, Anti-Virus software.

  • Your expertise also includes a solid knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.

  • Have proven troubleshooting skills.

  • Excellent customer relationship, communications and interpersonal skills.

  • Must be able to move, carry and manipulate equipment up to 50 pounds.

Job ID 32406

# of Openings Remaining 1

Location US-MI-Berkley

Experience (Years) 1

Posted Date 10/12/2017

Discipline IT Services